Be a Part of Greatness

Step into the most rewarding and prosperous community in the beauty and wellness industry by joining us at TME 2017. Learn from top educators as they teach you how to become the greatest version of yourself, and transform your business into a cutting-edge and successful salon or spa. Network and share with successful Millennium S.I. clients, engage with industry leaders, and learn how to grow your business. You are Millennium and it's time the world knows your name.

Watch 2015 Recap

“We are so inspired and grateful that our wonderful leadership team was able to experience this event!!
Excited to take all of this knowledge and inspiration back to our team to share!”

— JAAZZ Salon, TME2015

Who Should Attend

Creative Stylists

Learn from top platform artists focusing on the latest industry trends and styles. Leave motivated and ready to perfect your passion and take your craft to the next level.

Spa Therapists/Professionals

Refresh and renew your business knowledge to maximize your use of Millennium or Meevo. Gain insight on new ways to market your services and get your staff selling!

Cutting-Edge Owners

What goals should you be setting for your staff? What reports should you be looking at every day? Increase your bottom line with Millennium or Meevo and these helpful high-level how-tos from the Millennium team.

Motivated Managers

Master new leadership strategies focusing on FOV, pre-booking, retention, marketing, motivating your staff and more!

Savvy Front Desk Staff

Learn front desk best practices in areas like customer service, maximizing your appointment book, and creating a daily operations plan.

View Agenda

Featured Speakers

Matt Beck +

Business Coach, Educator, Founder of freesaloneducation.com & Co-owner of Salon Gratitude

Mark Bustos +

Hair Artist, Three Squares Studio & Founder of #BeAwesomeToSomebody Movement

Winn Claybaugh +

Dean & Cofounder,
Paul Mitchell Schools &
Author, Be Nice (Or Else!)

Highlighted Educators

Bob Maconi +

VP of Enterprise Sales,
Millennium Systems International

Chris Heeter +

Award-Winning Leadership Speaker & Founder,
The Wild Institute

Charles Marcus +

Motivational Speaker, Business Educator, & Best-Selling Author,
Empowerment International Group, Inc.

Carol Phillips +

CEO & Founder, BeauteeSmarts, Spa & Salon Business Sales Expert Consultant, Professional Speaker, Author

Bennie Pollard +

Co-founder Cool Beauty Consulting, Business & Motivational Speaker, Owner of Nova Salon

Pricing

An investment in knowledge pays the best interest.
Take advantage of this special pricing before May 1st, 2017.

Solo Rate Per Ticket

$649

1 Attendee

Group Rate Per Ticket

$584

3+ Attendees

Get Your Tickets

Travel Arrangements

Book Your Reservation

Agenda

To view the correct schedule, please select whether you are a Millennium S.I. client.

Saturday, June 10, 2017

12:00 – 8:00 PM
Registration
8:00 – 10:00 PM
Millennium Mall Mixer

Sunday, June 11, 2017

7:00 – 8:00 AM
Continental Breakfast
8:15 – 9:45 AM
Welcoming Keynote
9:45 – 10:00 AM
Break
10:00 – 10:45 AM
Millennium S.I. Educator Classes+
The Three M's of Inventory: Managing, Monitoring, and Mastering

Ruth Gonzalez, Learning Specialist, Millennium Systems International
Do you want to increase your profits? Are you tired of struggling with inventory? A large portion of any company's assets rests in their inventory. This class is designed to help you understand the theory behind inventory management including stock level numbers, average cost, and inventory turns. Learn how to better manage, monitor, and ultimately master inventory inside of your business!

Who should attend? Owners, managers, and inventory managers.

What Do Employees Really Want? Motivate and Retain Top Talent

Matthew Scudder, VP of Operations, Millennium Systems International
Your salon or spa's culture plays a big role in why your clients continue to come back, and why your employees get out of bed every day to come to work. Without culture, your business may lack the foundation it needs to grow and evolve. Join Matt Scudder to learn all about retaining top talent and beating the high turnover rates of the beauty industry!

Who should attend? Owners and managers.

New Clients Per Month: Building Your Brand

Tanya Reece, Learning Specialist, Millennium Systems International
Are you ready to try something new? Perhaps a set of proven strategies that can undeniably boost your revenue and improve the way your salon or spa functions overall? Join Tanya Reece to learn about proven ways to attract new guests in your business, and in turn, increase your bottom line.

Who should attend? Owners, managers, and front desk staff.

 
Industry Educator Classes+
What Do These Numbers Mean?

Michael Gregg, Owner & Artistic Director, Heaven the Salon Experience
Breaking down the 4 most important performance and sales numbers to improve retention, retail sales, and future guest visits.

Who should attend? All – Owners, managers, stylists, etc.

Solving the Social Salon Success Equation

Matt Beck, Business Coach, Educator, Founder of freesaloneducation.com & Co-owner of Salon Gratitude
Today's customers make decisions about you based on one key factor–your online presence! Matt Beck shares the truly successful techniques he's used to create the right content that has grown his personal brand, salon, and website FreeSalonEducation.com into successful thriving businesses in the new social media and digital era.

Who should attend? All – Owners, managers, stylists, etc.

Eye opening Experience

Suzette Zuena, Owner & Master Lash Artist, The Lash House
Learn how to maximize your space and triple your ticket. Do you have a treatment room that is not living up to its potential? Let me show you how you can do multiple services on one client while on a spa bed. By just focusing on the eye area you can do 4 services and several upgrades that will save your client lots of time and up your ticket.

Who should attend? All – Owners, managers, service providers, etc.

 
Stylist Track+
What About Bob? How to Cut a Classic Bob

Sean Paisant, Artistic Director & Co-Owner, Entrust Hair
Perfection comes with practice. We will explore 3 simple principles of haircutting and how you can use these to create the perfect BOB time and time again.

Who should attend? Stylists.

11:00 – 11:45 AM
Millennium S.I. Educator Classes+
The Ultimate Guide to Goal Setting

John Harms, Founder and CEO, Millennium Systems International
Have you analyzed your business and thought about how you want it to be doing in 1, 2, 5 years' time? Are you and your team clear about what you need to do to get there? If you want to succeed, you need to set goals. Goal setting not only allows you to take control of the direction of the business, but it also provides you a benchmark for determining whether you are actually succeeding. By setting sharp, clearly defined goals, you can measure and take pride in the achievement of those goals, and you'll see forward progress in what might have previously seemed like a long pointless grind. In this class, you will learn the well-defined steps that transcend the specifics of goal setting based on growth indicators. Knowing these steps will allow you to formulate goals that you and your team can accomplish.

Who should attend? Owners and managers.

New Client Retention: Securing a Second Date

David Seugling, Account Executive, Millennium Systems International
Customer retention is on the mind of every salon or spa owner and manager. Did you know that the average new client retention is only 35%, a shortcoming of over half to the ideal 60-80%?! With the rising cost of acquiring new clients, businesses must be innovative and proactive by engaging in effective client retention tactics! Join David Seugling to learn 5 simple ways to increase your new client retention.

Who should attend? Owners, managers, and front desk staff.

 
Industry Educator Classes+
How to Become a Million-Dollar Salon With Six-Figure+ Stylists

Suzy Tryall, Inspirational Business Speaker, Systems of Sage
Stop dreaming and start growing your team and salon! Break down the numbers, make the goal clear, and discover how to be a million-dollar+ salon. Learn how to retain your TEAM long term by creating retention, productivity, and rebooking momentum. Discover how to retain your guests for much longer than the national average, creating a space where guests belong and do not want to leave. We have learned so much about growing our brand, let's make sure we are growing the right person's brand with open, honest discussions. A not-to-be-missed class at TME. It takes a village; not just a great stylist to become one of the elite—one of the best. The ins and outs of this class can benefit owners, managers, stylists, and reservation teams.

Who should attend? Owners and managers.

Coming to You Live!

Sigourney Nuñez, Digital Content Manager, Creative Age Publications
Learn how to go Live to engage your followers and grow your clientele in new ways. A fun and powerful tool, with Facebook Live you can interact with your audience in real time to field their burning style/color-related questions, build guest loyalty and grow your client base—all while showing off your skills!

Who should attend? All – Owners, managers, stylists, etc.

Turn Around and Tune Up Your Beauty Business

Carol Phillips, CEO & Founder, BeauteeSmarts, Spa & Salon Business Sales Expert Consultant, Professional Speaker, Author
You are leaving money on the table every single day in your beauty business when you do not fix key guest processes and sales steps. Carol Phillips, beauty industry sales expert, will show you proven ways to address and more importantly fix common hot buttons that turn off shoppers. The techniques Carol will share in this class are a few of the same ones she used when turning around a single beauty location with 30+ negative yelps reviews to over 400 4/ 5 star reviews, doubled retail and boosted service 30% in less than 18 months. One salon owner boosted $180,000 in retail and $70,000 in upgrades over a 6 month period by implementing Carol's professional tune up tasks.

Who should attend? Owners and managers.

Mobility and the Internet of Things!

Dilan Desilva, Founder & Owner, Webappclouds LLC & salonclouds+
How to use mobility and smart devices to sell retail to your customers.

Who should attend? All – Owners, managers, stylists, etc.

 
Stylist Track+
Precision Cutting

Cole Thompson, International Creative Director and Founder, Elevation H

Who should attend? Stylists.

11:45 – 12:00 PM
Shop Millennium Mall
12:00 – 1:00 PM
Lunch
1:00 – 1:45 PM
Millennium S.I. Educator Classes+
The Art of Customer Loyalty: How to Build a Company Customers Love

Kristina Bruno, eLearning Specialist, Millennium Systems International
Client loyalty is vital in retaining your clients and obtaining new ones. As a salon or spa owner, your loyal customers are ambassadors to your business and are a big part of your revenue. So, how can you create a mutually-beneficial loyalty program that rewards your clients and also improves growth indicators? Join Irena Mena to learn about building the right loyalty program for your business.

Who should attend? Owners, managers, and front desk staff.

Repeat Client Retention: Creating Customers for Life

Gavin Smith, Account Executive, Millennium Systems International
Focusing mostly on new clients sounds like a good idea, until you realize just how much your salon or spa could grow if every new customer who has ever walked through the door became a permanent addition to your book of business. Retaining your customers can grow your business (and revenue) more than acquiring new ones, and it costs significantly less! Take this class with Gavin Smith to learn 5 simple ways you can increase your repeat customer retention and improve your bottom line.

Who should attend? Owners, managers, and front desk staff.

 
Industry Educator Classes+
The Salon Industry is Changing in the 21st Century: Are You?

Charles Marcus, Motivational Speaker, Business Educator & Best-Selling Author, Empowerment International Group, Inc.
This class session includes the importance of identifying and understanding the generational differences and buying habits of your clients, how to deliver a truly world class customer experience for them, including 4 drivers of customer service excellence, main areas for salon business growth/focus, principles for success, and the most important skill you need in the salon today—and it might surprise you! Fast-paced, high energy, thought provoking; bring lots of writing materials! Immediate take home value to grow your business and life! And we will have fun, too.

Who should attend? This class is applicable for every member of the salon team at any level of their salon growth or expertise, from seasoned professional to beginner. There is something in this class for everyone. Guaranteed!

Successful PR, Media Relations & Photography Strategies – For Salons & Day Spas

Larry Oskin, President, Marketing Solutions
This class session includes the importance of identifying and understanding the generational differences and buying habits of your clients, how to deliver a truly world class customer experience for them, including 4 drivers of customer service excellence, main areas for salon business growth/focus, principles for success, and the most important skill you need in the salon today—and it might surprise you! Fast-paced, high energy, thought provoking; bring lots of writing materials! Immediate take home value to grow your business and life! And we will have fun, too.

Who should attend? All – Owners, managers, stylists, etc.

How to Grow Your Salon Profit 15-85% Without Firing Your Entire Staff and Starting Over

Jason Everett, International Business Leadership Speaker, Business Refuel
Did you know only 5% of salons actually make a profit? Most salon owners rely on their behind-the-chair income to actually make money. It doesn't have to be that way. In this high-energy, action-packed class, you will learn how to find hidden profit inside your salon.

Who should attend? Owners and managers.

10 Things You Need to Know about Spa and Lifestyle Retail

Patti Biro, Owner & Founder of Patti Biro & Associates
Retail sales in all sectors of the spa industry continue to be a source of "unfulfilled potential". By that I mean a source of revenue-but also a tool for growing brand recognition and loyalty. (Read that as return guests). This session shares how to increase retail sales by fully considering the emerging shifts in the WHO, WHAT, WHERE and HOW of today's spa shopper.

Who should attend? Owners and Managers

 
Stylist Track+
Salons Excel through Education

Woody & Amy Michleb, Owners & Stylists, Woody Michleb Beauty Salon
Take a journey with Woody & Amy Michleb, owners of a successful luxury salon and spa in Palm Beach, FL, the lead stylists for multiple designers at Fashion Week events around the country. In this class, you'll learn how to maximize the work you do behind the chair to grow your business as well as handle your staff to foster a supportive environment full of education and growth opportunities. As passionate educators, and knowledgeable business minds, they have helped many, from large manufacturers to individually owned salons, use education to grow sales and to use education to help market the business so that it grows in size while gaining an amazing reputation! As Millennium users themselves, they use Millennium to challenge their staff and encourage them to put the information they learn into action, helping grow the whole salon business. Powered by Estetica Magazine.

Who should attend? All – Owners, managers, stylists, etc.

1:45 – 2:15 PM
Shop Millennium Mall
2:15 – 3:00 PM
Millennium S.I. Educator Classes+
Why Isn't the Front Desk Selling?

Matthew Scudder, VP of Operations, Millennium Systems International
A good job is hard to find, and a good employee is even harder to keep. Take your employees to the next level, and build a profit center around your front desk. Join Matt Scudder to learn about the best scripts to use at the front desk. What tools are you providing your employees? Do they feel prepared to sell and market your brand? The first step is having the proper lingo in place and educating your front desk professionals.

Who should attend? Owners and managers.

Learning from My Mistakes: An Owner's Experience

Robert Maconi, VP of Enterprise Sales, Millennium Systems International
As salon/spa owners, we all make mistakes. Every opportunity is a chance to do better, to be better, and to grow your business. Take this class with Millennium's Robert Maconi, learn from his mistakes, what you should—and shouldn't be—doing within Millennium! Learn how to utilize key areas and functionalities to retrieve significant data to project growth and report accurately.

Who should attend? Owners and managers.

 
Industry Educator Classes+
Get #Regrammed and Build an Instagram Following

Maggie Mulhern, Beauty and Fashion Director, Modern Salon Magazine
So often, salon professionals ask how they can be featured on our social communities, magazine pages and modernsalon.com. In this session, Fashion Director Maggie Mulhern shares insider secrets to getting featured and #regrammed. This class will cover the nitty-gritty, how-to steps for colorists and salon owners to follow to up their profiles and build a following.

Who should attend? All – Owners, managers, stylists, etc.

Leadership and the Law of Attraction

Bennie Pollard, Co-founder Cool Beauty Consulting, Business & Motivational Speaker, Owner of Nova Salon
1) How do you see your staff?
2) Your staff will be a mirror of your thoughts.
This class will provide insights into developing your leadership style and attracting additional leaders. True leadership is attracting the type of team you need and creating more leaders.

Who should attend? Owners and managers

Show Me the Money! How to Raise Your Prices

Corina Santoro, Product Director, Milady | Cengage Learning
Know your worth. Own your worth. Make your money! What's holding you back from charging what you're really worth? In this class, we'll uncover the "why" behind your low prices and then discuss when and how to go about raising them. You'll leave armed with actionable tools and the knowledge to confidently raise your prices.

Who should attend? All – Owners, managers, front desk staff, etc.

Thinning Hair – The Most Critical Salon Category and How to Dominate it!

Lance Courtney, Director of Business Development and Education, easihair pro
Changes in food, diet and environment combined with the baby boomer population is driving more focus on the thinning hair category than ever before.

  • 50% of women 40+ years old suffer with thin, fine hair.
  • 1 in 4 women who frequent your salon are predisposed to hereditary hair loss.
  • 70% of women claim that hair loss affects their happiness.
  • Learning how to effectively serve, support and treat the 25% of your existing clients who currently suffer with thin, fine hair will be the evolution of your business in the 21st century.

Who should attend? All – Owners, managers, front desk staff, etc.

 
Stylist Track+
Modern Creative Hairdressing for the 21st Century Stylist

Nick Arrojo, Owner & Founder, ARROJO NYC
Celebrity stylist and pioneer of modern creative hairdressing, Nick Arrojo returns to Millennium with an inspirational look and learn seminar. Focusing on trends and techniques from the latest ARROJO collection, Sonic Boom — which features in the April issue of American Salon — look and learn from this contemporary master of the craft as he combines scissor and razor cutting for a variety of vanguard effects.

Who should attend? Stylists.

3:00 – 3:15 PM
Break
3:15 – 4:45 PM
Closing Keynote
4:45 – 5:45 PM
Millennium Mall Happy Hour
8:00 – 11:00 PM
Party

Monday, June 12, 2017

7:30 – 8:30 AM
Continental Breakfast
8:45 – 9:45 AM
Morning Keynote
9:45 – 10:00 AM
Break
10:00 – 10:45 AM
Millennium S.I. Educator Classes+
How to Become a Kickass, Revenue-Generating Service Provider

Gavin Smith, Account Executive, Millennium Systems International
Do you know what the growth indicators are and how they impact both you and the business? Do you know how to increase your average ticket by upselling, cross-selling, and promoting add-ons or your retention numbers by pre-booking? EVERY service provider is vital to encoring growth and affecting the bottom line. This class will go beyond the basics, teaching you to outline specific tasks to increase your value and professionalism.

Who should attend? Service providers.

Average Ticket: The Proof is in the Numbers

Nick Clark, eLearning Specialist, Millennium Systems International
Did you know that if you make it a goal to increase your average ticket, you could potentially boost your revenue by as much as 20% for the year?! Join Irena Mena to learn more about the simple and easy ways to increase average ticket across every department in your business without increasing service prices or feeling like a sales rep!

Who should attend? Owners, managers, and front desk staff.

 
Industry Educator Classes+
Unstoppable Success! Fostering a Growth Mindset Culture in Your Salon

Corina Santoro, Product Director, Milady | Cengage Learning
Do you know what is most likely to predict success? It's not talent or skill, it's mindset. Did you know that the mindset you use to frame your daily interactions radically affects your salon's success? In this class, we'll identify your current mindset and discuss strategies you can use to foster a Growth Mindset Culture in yourself and salon. It's not about where you are now, it's about where you're committed to going. And where we're going to is unstoppable success.

Who should attend? Owners and managers.

Beat the Suites

Daryl Jenkins, Director of Coach Development, Strategies
A suite's best tenant is a "stylist with following" ... and that's who they're going after. Salons have been "pirating stylists with followings" forever. But suite franchises have taken this unethical practice to new heights. For a suite company to succeed, it needs busy stylists and technicians with large followings ... and your best and busiest service providers are a fertile feeding ground. Like anyone trying to recruit your best and most productive talent ... suites don't care about the years of hard work it took develop great employees. They don't care about your business, your cash flow, your bank loans or your family ... they want service providers with big followings. They want YOUR best service providers. It's time to rethink everything about your business. Employee-based salons/spas must become everything booth rental and suites are not. Team service must replace "I/me/mine" service. Career paths must be real and deliverable ... not "some day promises." It's time to play a very different game than the traditional salon/spa model. It's definitely time to play a better game than the suites are playing. It's time to learn how to "Beat the Suites".

Who should attend? Owners and managers.

But I Thought She Loved Her Hair?

Suzy Tryall, Inspirational Business Speaker, Systems of Sage
One of SOS's greatest classes and favorites of stylists and owners alike. We all have the desire to have a business to be proud of. However, the things holding you back may be costing your guests and team members. Learn in the fast-paced class seven fool-proof ways to get your salon doing all the most important things to get your guests coming back and your team members staying. It's not about the color and the cut; it goes much deeper, and often, the things we need to change can be done so on our first day back in the salon. From consultations to the cherry on top, you will leave this class eager to return to your business. Customer Service just reached a whole new level with today's shoppers and team members.

Who should attend? Owners and managers.

Get Gift Card Savvy!

Patti Biro, Owner & Founder of, Patti Biro & Associates
This session provides tips and tools that demonstrate how a little front-end planning will help you implement a successful business strategy, boost your bottom line and avoid future headaches. Gift cards and gift certificates are a great way to promote your spa and a convenient way for your clients and their friends and family to give gifts. But, few owners realize that these seemingly simple tools come with a number of legal, accounting, and practical considerations. While many seminars tell you how to sell gift certificates-this one is different with multiple strategies to increase timely redemption and up sales.

Who should attend? Owners and managers

 
Stylist Track+
Success Symposium With Nick Arrojo

Nick Arrojo, Owner & Founder, ARROJO NYC
Imagine being given a blueprint to create a culture of growth and profitability, craft and creativity, reward and success in your salon. Nick Arrojo, Global Salon Entrepreneur of the Year (2008) and multiple Salon Today 200 Award Winner, offers a Business seminar highlighting the vital signs of success, from leading and inspiring to improving client returns and new to salon percentages to increasing retail profits and gaining competitive advantage to turning it all into a happy and prosperous, growth-filled business.

Who should attend? All – Owners, managers, service providers, etc.

11:00 – 11:45 AM
Millennium S.I. Educator Classes+
The High Cost of Downtime

Bob Maconi, VP of Enterprise Sales, Millennium Systems International
Your front desk should do more than just answer phones, book appointments, and ring-out clients. If that's all that they do, then they are a cost center: an employee whom you pay to perform tasks. A productive front desk employee is a profit center: an employee who generates revenue for your business. But, how do you turn your front desk into a profit center? The answer is easy: education. Take this class with Millennium's Robert Maconi to learn how to keep your front desk productive and proactive!

Who should attend? Owners and managers.

FOV: The One Growth Indicator that Can't Be Ignored

Tanya Reece, Learning Specialist, Millennium Systems International
Do you know what FOV is, and how greatly it impacts YOUR business? Do you know the current FOV average for salon/spa is only 4.88, while the ideal is 1 visit per month (an FOV of 12)? Join Tanya Reece as she teaches you 5 easy ways to increase your FOV! Then, just sit back and watch your profits and business grow!

Who should attend? Owners, managers, and front desk staff.

 
Industry Educator Classes+
Become More Successful Starting Tomorrow

Matt Beck, Business Coach, Educator, Founder of freesaloneducation.com & Co-owner of Salon Gratitude
In almost every salon industry business class I've taken, there is always some equation to becoming successful. We are always trying to find shortcuts to making more money, to building a bigger clientele, or being told to work smarter, not harder. Well that's not what we will be talking about in this class. My goal is to inspire you and your team to think bigger, work harder, and most importantly, understand what it takes to become more successful starting tomorrow.

Who should attend? Owners and managers.

Turn Around and Tune Up Your Beauty Business

Carol Phillips, Founder & Owner, Webappclouds LLC & salonclouds+
You are leaving money on the table every single day in your beauty business when you do not fix key guest processes and sales steps. Carol Phillips, beauty industry sales expert, will show you proven ways to address and more importantly fix common hot buttons that turn off shoppers. The techniques Carol will share in this class are a few of the same ones she used when turning around a single beauty location with 30+ negative yelps reviews to over 400 4/ 5 star reviews, doubled retail and boosted service 30% in less than 18 months. One salon owner boosted $180,000 in retail and $70,000 in upgrades over a 6 month period by implementing Carol's professional tune up tasks.

Who should attend? Owners and managers.

Machine Learning and Social Media

Dilan Desilva, Founder & Owner, Webappclouds LLC & salonclouds+
What is Machine learning and why we need it. How you can use a bot to help you book more appointments from Facebook.

Who should attend? All – Owners, managers, stylists, etc.

 
Stylist Track+
Why Men Matter

Sean Paisant, Artistic Director & Co-Owner, Entrust Hair
Men are often looked over in the salon world. We often think men either don't care or won't pay salon prices. The truth is that men do care and will pay if you can show them value. The reason most men get a bargain haircut is because they don't know the difference, so therefore, they don't see the value. If you can, give a man a good haircut, educate him on styling so he can recreate it at home, and give him a great experience to go along with it. You will gain a loyal client and see your revenue grow.

Who should attend? Stylists.

11:45 – 12:00 PM
Shop Millennium Mall
12:00 – 1:00 PM
Lunch
1:00 – 1:45 PM
Millennium S.I. Educator Classes+
Mastering the Appointment Book

Nick Clark, eLearning Specialist, Millennium Systems International
Is your appointment book making money for you? Is it organized and smart enough that it should take even the newest employee just seconds to navigate? If not, take this class to become a scheduling master by learning how to maximize your reservation strategies. Go beyond basic booking!

Who should attend? Owners, managers, and front desk staff.

Increasing Profitability Through Productivity

Ruth Gonzalez, Learning Specialist, Millennium Systems International
Productivity is often thought of as a measurable percentage for the employee (how booked they are), but in reality, it's much more than that. To increase employee productivity is to focus on six key growth indicators that are the essential ingredients to the health and success of your business. In this class, we will discuss the six indicators to help your company increase revenue and improve productivity. Join Ruth Gonzalez to learn how to maximize productivity across all departments while increasing your overall revenue.

Who should attend? Owners, managers, and front desk staff.

 
Industry Educator Classes+
Building High Performance Through Team Work and Leadership: Creating the Environment for Success!

Charles Marcus, Motivational Speaker, Business Educator & Best-Selling Author, Empowerment International Group, Inc.
This content-rich informative class session includes understanding the employee-leader-customer connection, 4 levels of employee engagement, top qualities of great visionary leaders, components of team development and building alignment + engagement, hiring right from the start and creating that success mindset and environment, the salon value proposition and how you attract + build + lead + retain a motivated, strong, winning team of champions.

Who should attend? Ideally, this class presentation is for people already in a leadership or management role or any member of the salon team who aspires to be in a leadership position in the future. Come with an open mind! Impactful, insightful, and inspiring.

Branding On Purpose

Bennie Pollard, Co-founder Cool Beauty Consulting, Business & Motivational Speaker, Owner of Nova Salon
1) You, your team, and your salon have a brand whether you know it or not. The question is, what is the brand?
2) Learn how to, via the 9 elements of in-person branding, instill the correct and interactive people skill-set for younger stylists (and maybe for a few veterans too).
In this class, you will learn the nuts and bolts when it comes to creating a solid brand for yourself and your salon team that is conducive with how society has been trained. You will find yourself excelling in human interaction thanks to your new understanding of how every-day branding works.

Who should attend? Owners and managers

Trend Report 2017 with American Spa

Julie Keller, Editor-in-Chief and Publisher, American Spa
American Spa team has released its picks for the top trends of 2017! Editor-in-chief and publisher Julie Keller Callaghan will be presenting this report and expanding on its content, as well as providing a look at a variety of other industry predictions and trends. Don't miss your chance to find out what will be creating industry buzz this year and beyond.

Who should attend? All – Owners, managers, service providers, etc.

Building Your Salon Legacy

Jason Everett, International Business Leadership Speaker, Business Refuel
You have already built an amazing salon, so what's next? Another location? or 12? Open a beauty school? In this high-energy class, we will explore how to become a truly hands off salon owner, freeing up your time to build the legacy your desire.

Who should attend? Owners and managers.

 
Stylist Track+
Barbering and Men's Grooming

John Mosley, Celebrity Barber/Men's Groomer, Popular Nobody

Who should attend? Stylists.

1:45 – 2:15 PM
Shop Millennium Mall
2:15 – 3:00 PM
Millennium S.I. Educator Classes+
How to Press the Buy Button with Your Clients & Prospects

David Seugling, Account Executive, Millennium Systems International
U.S. Millennials are considerably more engaged with digital technology and social media than prior generations. They're more digitally connected than any other generation before them, and their spending power is set to surpass $1 trillion by 2020. Don't get left behind! Learn how to acquire and retain the new generation!

Who should attend? Owners, managers, and front desk staff.

How to Provide a Badass Experience

Tanya Reece, Learning Specialist, Millennium Systems International
Customer service is the overall experience your client has from the very first moment of interaction with your business. The first impression you make, along with every encounter thereafter, will determine the likelihood of a client's return. Creating and maintaining a strong customer service success strategy will help define a consistent experience for your guests and help improve client retention. Join Tanya Reece to learn game-changing tips on delivering a badass experience to your clientele.

Who should attend? Owners and managers.

It's a Match! Hiring the Right Fit

Ruth Gonzalez, Learning Specialist, Millennium Systems International
Did you know that the service industry has the highest turnover rate for employees? What structure do you have in place for the hiring process? Take this class with Millennium's Ruth Gonzalez to learn how to not only retain your staff, but to also make them excited and motivated to be a part of the team.

Who should attend? Owners and managers.

 
Industry Educator Classes+
Old School VS New School

Michael Gregg, Owner & Artistic Director, Heaven the Salon Experience
Examining NEW ways to build business, create retention, and retail sales while clearing out old habits that aren't providing growth to your business and clientele.

Who should attend? All – Owners, managers, stylists, etc.

Successful Branding & Advertising Strategies – For Salons & Day Spas

Larry Oskin, President, Marketing Solutions
Whether you own a salon or work independently, you must build your salon and day spa name, brand and image through a consistent, yet creative annual advertising and marketing strategy! Larry Oskin, president of Marketing Solutions – will present an exciting session to how to take advantage of all the newspaper, magazine, radio, TV and social media opportunities with the latest trends. He will share seasonal marketing, advertising and promotional ideas. He will discuss the successful creation of brand names, logos, graphic designs, photography and advertising campaigns.

Who should attend? All – Owners, managers, stylists, etc.

A Brand New Way to Experience Beauty

Suzette Zuena, Owner & Master Lash Artist, The Lash House
In this class I will show you how to take your service to the next level. Exploring the ways to ensure total client relaxation. They will thank you and be amazed at how rested they feel all while waking up to looking revived and gorgeous. Using varied treatments that help enhance their appearance but are an up sell for your salon.

Who should attend? All – Owners, managers, service providers, etc.

 
Stylist Track+
Style The Runway – Fashion Styling

Woody & Amy Michleb, Owners & Stylists, Woody Michleb Beauty Salon
Take a moment to get creative with an on-trend Fashion Styling look and Learn class! Learn how to create simple and clean up styles and styling looks, see how the right tools and products will make a world of difference to the work you do behind the chair. As the lead stylists over the years for hundreds of designers including Elie Saab, Vivienne Tam, Nanette LePore, Nicole Miller, Angel Sanchez, Alon Livne to name a few, they create some of the seasons hottest looks, and will be sharing their knowledge and their talents with you! In the spirit of the Millennium Experience, they will also share some unique ways they have used their styling skills and styles to bring business to their salon, including weddings, proms and partnerships with local businesses. Powered by Estetica Magazine.

Who should attend? Stylists

3:00 – 3:15 PM
Break
3:15 – 4:45 PM
Closing Keynote
4:45 – 5:45 PM
Millennium Mall Happy Hour
8:00 – 11:00 PM
Build High-Performing Teams That Dare to Engage, Speak Up, and Care+
Wildly Motivated: Building Teams That Last

Chris Heeter, Leadership Speaker, Wilderness Guide, & Poet, The Wild Institute
How do you take a group of creative, unique individuals and build them into dynamic teams? How can you play to the strengths of their individuality while working together in a fast-paced, client-focused setting? Answer: Wild motivation.

Join leadership speaker, wilderness guide, and poet Chris Heeter for a journey to the Wild side of teambuilding. This session offers memorable and easy to apply approaches to deepening your team's engagement and commitment. By the end, your team will have a short list of wild dares unique to your salon or spa to take back and motivate your Wild team.

Who should attend? For an additional $50 per person, we invite everyone to attend this highly-impactful team building event from award-winning speaker, Chris Heeter.

Tuesday, June 13, 2017

7:00 AM – 12:00 PM
Smart Center (Millennium / Meevo) +

Schedule a 20-minute time slot to work one-on-one with a Millennium Brainiac to get answers to your questions, or learn how to make the most out of your software to grow your business. (Please note: Appointments with a Millennium Brainiac are by appointment only and restricted to one session per company. Time slots are limited, so make sure to secure your spot when selecting your classes.)

Saturday, June 10, 2017

12:00 – 8:00 PM
Registration
8:00 – 10:00 PM
Millennium Mall Mixer

Sunday, June 11, 2017

7:00 – 8:00 AM
Continental Breakfast
8:15 – 9:45 AM
Welcoming Keynote
9:45 – 10:00 AM
Break
10:00 – 10:45 AM
New Clients Per Month: Building Your Brand+

Are you ready to try something new? Perhaps a set of proven strategies that can undeniably boost your revenue and improve the way your salon or spa functions overall?

Join Tanya Reece, Learning Specialist, Millennium Systems International to learn about proven ways to attract new guests in your business, and in turn, increase your bottom line.

Who should attend? Owners, managers, and front desk staff.

11:00 – 11:45 AM
New Client Retention: Securing a Second Date+

Customer retention is on the mind of every salon or spa owner and manager. Did you know that the average new client retention is only 35%, a shortcoming of over half to the ideal 60-80%! With the rising cost of acquiring new clients, businesses must be innovative and proactive by engaging in effective client retention tactics!

Join David Seugling, Account Executive, Millennium Systems International to learn 5 simple ways to increase your new client retention.

Who should attend? Owners, managers, and front desk staff.

11:45 – 12:00 PM
Shop Millennium Mall
12:00 – 1:00 PM
Lunch
1:00 – 1:45 PM
Repeat Client Retention: Creating Customers for Life+

Focusing mostly on new clients sounds like a good idea, until you realize just how much your salon or spa could grow if every new customer who has ever walked through the door became a permanent addition to your book of business. Retaining your customers can grow your business (and revenue) more than acquiring new ones, and it costs significantly less!

Join Gavin Smith, Account Executive, Millennium Systems International to learn 5 simple ways you can increase your repeat customer retention and improve your bottom line.

Who should attend? Owners, managers, and front desk staff.

1:45 – 2:15 PM
Shop Millennium Mall
2:15 – 3:00 PM
Industry Educator Classes+
Get #Regrammed and Build an Instagram Following

Maggie Mulhern, Beauty and Fashion Director, Modern Salon Magazine
So often, salon professionals ask how they can be featured on our social communities, magazine pages and modernsalon.com. In this session, Fashion Director Maggie Mulhern shares insider secrets to getting featured and #regrammed. This class will cover the nitty-gritty, how-to steps for colorists and salon owners to follow to up their profiles and build a following.

Who should attend? All – Owners, managers, stylists, etc.

Leadership and the Law of Attraction

Bennie Pollard, Co-founder Cool Beauty Consulting, Business & Motivational Speaker, Owner of Nova Salon
1) How do you see your staff?
2) Your staff will be a mirror of your thoughts.
This class will provide insights into developing your leadership style and attracting additional leaders. True leadership is attracting the type of team you need and creating more leaders.

Who should attend? Owners and managers

Show Me the Money! How to Raise Your Prices

Corina Santoro, Product Director, Milady | Cengage Learning
Know your worth. Own your worth. Make your money! What's holding you back from charging what you're really worth? In this class, we'll uncover the "why" behind your low prices and then discuss when and how to go about raising them. You'll leave armed with actionable tools and the knowledge to confidently raise your prices.

Who should attend? All – Owners, managers, front desk staff, etc.

Thinning Hair – The Most Critical Salon Category and How to Dominate it!

Lance Courtney, Director of Business Development and Education, easihair pro
Changes in food, diet and environment combined with the baby boomer population is driving more focus on the thinning hair category than ever before.

  • 50% of women 40+ years old suffer with thin, fine hair.
  • 1 in 4 women who frequent your salon are predisposed to hereditary hair loss.
  • 70% of women claim that hair loss affects their happiness.
  • Learning how to effectively serve, support and treat the 25% of your existing clients who currently suffer with thin, fine hair will be the evolution of your business in the 21st century.

Who should attend? All – Owners, managers, front desk staff, etc.

 
Stylist Track+
Modern Creative Hairdressing for the 21st Century Stylist

Nick Arrojo, Owner & Founder, ARROJO NYC
Celebrity stylist and pioneer of modern creative hairdressing, Nick Arrojo returns to Millennium with an inspirational look and learn seminar. Focusing on trends and techniques from the latest ARROJO collection, Sonic Boom — which features in the April issue of American Salon — look and learn from this contemporary master of the craft as he combines scissor and razor cutting for a variety of vanguard effects.

Who should attend? Stylists.

3:00 – 3:15 PM
Break
3:15 – 4:45 PM
Closing Keynote
4:45 – 5:45 PM
Millennium Mall Happy Hour

Monday, June 12, 2017

7:30 – 8:30 AM
Continental Breakfast
8:45 – 9:45 AM
Morning Keynote
9:45 – 10:00 AM
Break
10:00 – 10:45 AM
Average Ticket: The Proof is in the Numbers+

Did you know that if you make it a goal to increase your average ticket, you could potentially boost your revenue by as much as 20% for the year!

Join Irena Mena, Learning Manager, Millennium Systems International to learn more about the simple and easy ways to increase average ticket across every department in your business – without increasing service prices or feeling like a sales rep!

Who should attend? Owners, managers, and front desk staff.

11:00 – 11:45 AM
FOV: The One Growth Indicator That Can't Be Ignored+

Do you know what FOV is, and how greatly it impacts YOUR business? Do you know the current FOV average for a salon/spa is only 4.88, while the ideal is 1 visit per month (an FOV of 12)?

Join Tanya Reece, Learning Specialist, Millennium Systems International as she teaches you 5 easy ways to increase your FOV. Then, just sit back and watch your profits and business grow!

Who should attend? Owners, managers, and front desk staff.

11:45 – 12:00 PM
Shop Millennium Mall
12:00 – 1:00 PM
Lunch
1:00 – 1:45 PM
Increasing Profitability Through Productivity+

Productivity is often thought of as a measurable percentage for the employee (how booked they are), but in reality, it's much more than that. To increase employee productivity is to focus on six key growth indicators that are the essential ingredients to the health and success of your business. In this class, we will discuss the six indicators to help your company increase revenue and improve productivity.

Join Ruth Gonzalez, Learning Specialist, Millennium Systems International to learn how to maximize productivity across all departments while increasing your overall revenue.

Who should attend? Owners, managers, and front desk staff.

1:45 – 2:15 PM
Shop Millennium Mall
2:15 – 3:00 PM
Industry Educator Classes+
Old School VS New School

Michael Gregg, Owner & Artistic Director, Heaven the Salon Experience
Examining NEW ways to build business, create retention, and retail sales while clearing out old habits that aren't providing growth to your business and clientele.

Who should attend? All – Owners, managers, stylists, etc.

Successful Branding & Advertising Strategies – For Salons & Day Spas

Larry Oskin, President, Marketing Solutions
Whether you own a salon or work independently, you must build your salon and day spa name, brand and image through a consistent, yet creative annual advertising and marketing strategy! Larry Oskin, president of Marketing Solutions – will present an exciting session to how to take advantage of all the newspaper, magazine, radio, TV and social media opportunities with the latest trends. He will share seasonal marketing, advertising and promotional ideas. He will discuss the successful creation of brand names, logos, graphic designs, photography and advertising campaigns.

Who should attend? All – Owners, managers, stylists, etc.

A Brand New Way to Experience Beauty

Suzette Zuena, Owner & Master Lash Artist, The Lash House
In this class I will show you how to take your service to the next level. Exploring the ways to ensure total client relaxation. They will thank you and be amazed at how rested they feel all while waking up to looking revived and gorgeous. Using varied treatments that help enhance their appearance but are an up sell for your salon.

Who should attend? All – Owners, managers, service providers, etc.

 
Stylist Track+
Style The Runway – Fashion Styling

Woody & Amy Michleb, Owners & Stylists, Woody Michleb Beauty Salon
Take a moment to get creative with an on-trend Fashion Styling look and Learn class! Learn how to create simple and clean up styles and styling looks, see how the right tools and products will make a world of difference to the work you do behind the chair. As the lead stylists over the years for hundreds of designers including Elie Saab, Vivienne Tam, Nanette LePore, Nicole Miller, Angel Sanchez, Alon Livne to name a few, they create some of the seasons hottest looks, and will be sharing their knowledge and their talents with you! In the spirit of the Millennium Experience, they will also share some unique ways they have used their styling skills and styles to bring business to their salon, including weddings, proms and partnerships with local businesses. Powered by Estetica Magazine.

Who should attend? Stylists

3:00 – 3:15 PM
Break
3:15 – 4:45 PM
Closing Keynotes
4:45 – 5:45 PM
Millennium Mall Happy Hour
8:00 – 11:00 PM
Build High-Performing Teams That Dare to Engage, Speak Up, and Care+
Wildly Motivated: Building Teams That Last

Chris Heeter, Leadership Speaker, Wilderness Guide, & Poet, The Wild Institute
How do you take a group of creative, unique individuals and build them into dynamic teams? How can you play to the strengths of their individuality while working together in a fast-paced, client-focused setting? Answer: Wild motivation.

Join leadership speaker, wilderness guide, and poet Chris Heeter for a journey to the Wild side of teambuilding. This session offers memorable and easy to apply approaches to deepening your team's engagement and commitment. By the end, your team will have a short list of wild dares unique to your salon or spa to take back and motivate your Wild team.

Who should attend? For an additional $50 per person, we invite everyone to attend this highly-impactful team building event from award-winning speaker, Chris Heeter.

Tuesday, June 13, 2017

7:00 AM – 12:00 PM
Salesbar+

Meet with a Millennium sales representative to get a personalized demo of our software and address any questions you have about Millennium or Meevo.

“You guys must know what a fantastic job you have done at creating a safe environment for stylists and owners to grow... a place without egos. That is just not an easy job in our industry and you guys nailed it. Our team seriously had the best experience, we travel the country together training and have been to many shows, conferences and events. Hands down they all LOVED TME.”
— Suzy Tryall, TME2015

Event Sponsors


“Sometimes businesses can be about more than just making money — they can strive to make a difference, just like Millennium has done through this partnership. The more bags we're able to sell means more we can give, which is why we're in this business in the first place.”
– Scot Tatelman, STATE co-founder

Questions?

See What Everyone's Talking About!
#speakTME